Terms & Conditions

Quotations and Estimates

  • All quotations and estimates provided by MetaApp (Pvt) Ltd are valid for a period of 30 days from date of issue. Quotations not accepted within this timeframe must be re-issued.
  • All quotations are required to be accepted using the supplied Quotation Acceptance Form and returned to MetaApp (Pvt) Ltd within the 30 day period from date of issuance.
  • Estimates may be provided by MetaApp (Pvt) Ltd to offer the client a guide on the projected costing of a project prior to any discovery or research for said project. All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application.
  • All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.

Intellectual Property

  • Unless specified ​,​ all quotations provided by MetaApp (Pvt) Ltd, do not include any source code license.
  • All source code and associated intellectual property relating to said source code, developed by MetaApp (Pvt) Ltd, solely remains the property of MetaApp (Pvt) Ltd (or otherwise as decided by mutual consultation during the neg​oti​ation process….OR as stated next……), except where specific code license has been issued to the client and said issuance has been indicated in writing from MetaApp (Pvt) Ltd.
  • Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by MetaApp (Pvt) Ltd for the quoted application may be a breach of trademark and copyright laws. If said breach is confirmed, penalties will apply under the relevant acts.
  • Any costs incurred by MetaApp (Pvt) Ltd for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing MetaApp (Pvt) Ltd code license for the quoted application.


  • Should the client wish to cancel acceptance of the quotation, MetaApp (Pvt) Ltd will invoice the client for any work completed to date, as a percentage of the total work involved.
  • The minimum cancellation fee will be 50% of the signed quotation.
  • The client must advise MetaApp (Pvt) Ltd in writing of the request not to proceed with work.


  • Clients are required to ensure that the content of the application being quoted adheres to all the current Pakistani legislation regarding publication.
  • The client shall further indemnify MetaApp (Pvt) Ltd in respect of any claims, costs and expenses that may arise from any material included within the quoted application by MetaApp (Pvt) Ltd at the client’s request.
  • MetaApp (Pvt) Ltd reserves the right not to include any material supplied by the client within the quoted application if MetaApp (Pvt) Ltd deems said material inappropriate or offensive.
  • MetaApp (Pvt) Ltd will not populate the application with the final content unless said content is delivered to MetaApp (Pvt) Ltd in digital format prior to commencement of work. Said content, if available, will be used for testing purposes and may not be formatted how the client requires it. If content is not available mock placeholder content will be used.

Permissions and Copyrights

  • The client will obtain all necessary permissions and authorities with respect to the use of all copy, graphics, logos, names and trademarks and any other material supplied by the client to MetaApp (Pvt) Ltd.
  • Supply of said material by the client to MetaApp (Pvt) Ltd shall be regarded as a guarantee from the client that all such permissions and authorities have been sought and obtained for said material.
  • No responsibility will be accepted by MetaApp (Pvt) Ltd for damages or losses incurred by the client from the use of material for which permission or authority has not been obtained.

Errors and Liabilities

  • MetaApp (Pvt) Ltd will pursue due care to ensure applications create by MetaApp (Pvt) Ltd are free of errors.
  • MetaApp (Pvt) Ltd will correct any errors made by MetaApp (Pvt) Ltd staff in the undertaking of the quoted application before the application has been signed off as completed.
  • MetaApp (Pvt) Ltd does not accept responsibility for losses or damage arising from errors within any application.
  • MetaApp (Pvt) Ltd does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that MetaApp (Pvt) Ltd may require completing the quoted application.


  • Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 1 day extra development time per alteration should be allowed for. The 1 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes.
  • MetaApp (Pvt) Ltd will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application.
  • If MetaApp (Pvt) Ltd is required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than MetaApp (Pvt) Ltd, the client will be charged at the hourly rate that is current for MetaApp (Pvt) Ltd at the time said errors are to be fixed.

Completion of Work

  • All timeframes offered by MetaApp (Pvt) Ltd to the client are estimates. The intrinsic nature of software development and its intricacies do not offer MetaApp (Pvt) Ltd the luxury of defining definite timeframes.
  • MetaApp (Pvt) Ltd will endeavor to complete all work within the estimated timeframes discussed with the client in the quotation. However, MetaApp (Pvt) Ltd will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe.
  • MetaApp (Pvt) Ltd will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.
  • If MetaApp (Pvt) Ltd does not have control over the residence (see Residency Requirements) where the finished work will reside then full payment must be made prior to said work being released by MetaApp (Pvt) Ltd.
  • The quoted application remains the property of MetaApp (Pvt) Ltd Software until all obligations have been met for release of said application to the client.
  • If MetaApp (Pvt) Ltd is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client.
  • The final product delivered will be referenced back to the original project scope documentation in any case where the client feels the final product does not meet their requested requirements, this document will act as the guide to confirm that the original requests have been met.
  • Within the scope of these Terms and Conditions and any documents accompanying these Terms and Conditions;
  • Application and quoted application refers to the product that is being quoted or referenced to within the quotation, estimate or invoice.
  • Client refers to the person or body that is referenced within the quotation, estimate or invoice as being the requestor of said document or a representative of the requestor acting on their behalf.
  • Third party product refers to any code, product, library or reference that is not solely created by MetaApp (Pvt) Ltd or representatives of MetaApp (Pvt) Ltd.
  • Code and source code refers to any programmatic files that MetaApp (Pvt) Ltd need, create, use or require during the course of developing the quoted application.
  • Residency is the term used for where the developed application will reside once completed, this could be, but not limited to; a web server, in‐house server, external server, or client desktop computer.